Privacy Policy

1. Information We Collect

• Contact details: name, business name, phone number, email, and city/service area submitted via forms or onboarding.
• Call and messaging data: call metadata (time, duration, status), SMS message content, and conversation history with customers who contact your business number.
• Usage data: interactions with our website and service, basic diagnostics, and logs.
• Cookies/analytics: standard analytics identifiers (where enabled).

2. How We Use Information

• Provide and operate LeadFlow AI (missed call detection, SMS responses, qualification flows, notifications).
• Configure and personalize templates for your business.
• Support, troubleshoot, and improve service performance.
• Communicate with you about billing, support, and service updates.
• Prevent fraud, abuse, or violations of applicable laws and telecom rules.

3. Messaging & Communications

Phone numbers processed through our platform are used solely to facilitate customer-requested communications and service-related responses. Messages are only sent in response to customer-initiated calls or interactions.

4. SMS Messaging and Opt-Out

LeadFlow AI is designed to respond to inbound customer contact. Customers can opt out of automated messages at any time by replying “STOP.”

We honor opt-out requests automatically. If a customer replies “HELP,” we may provide assistance information depending on your configuration.

5. Information Sharing & Disclosure

We do not sell, rent, or trade personal information, including phone numbers, to third parties for marketing or advertising purposes.

We may share information only with trusted service providers who help us operate and deliver our services, such as:

• Telecommunications and SMS delivery providers
• Hosting and infrastructure providers
• Analytics and performance tools
• Customer support platforms

These providers are authorized to use information solely as necessary to provide services to us and are obligated to maintain appropriate confidentiality and security safeguards

We may also disclose information when required by law, to protect our rights or safety, or to prevent fraud, abuse, or security threats.

6. Data Retention

We retain information as long as necessary to provide the service and for legitimate business purposes (such as recordkeeping, dispute resolution, and compliance), unless a longer retention period is required by law.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices

• You can request access, correction, or deletion of your account information by contacting us.
• You can opt out of marketing emails (if any) using the unsubscribe link.
• Customers can opt out of SMS messages by replying “STOP.”

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: